Reporting often provides the big-picture perspective that reveals the “real issues” underlying user needs. Reports lets you view every type of customer interaction organize and reassemble the metrics and make strong decisions moving forward. You can analyze response times, backlogs, agent activity, and customer satisfaction. Zinergy Help Desk provides the database you needs to be track and report, ultimately saving you time and money.
Zinergy’s report templates were recently updated using Telerik Tools, a leading ASP.net, the world standard for enterprise reporting today. If you cannot find the report you need among our 300+ options, let us help you customize the reports you need.